The Federal Road Safety Corps (FRSC) has publicly apologised to motorists for prolonged delays in processing driver’s licences and vehicle number plates, announcing plans to launch a technology upgrade this month designed to eliminate bottlenecks that have frustrated applicants nationwide.
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Corps Marshal of the FRSC, Shehu Mohammed, acknowledged the widespread difficulties experienced by applicants during the 2025 Customer Service Week celebration in Abuja, where he addressed staff and stakeholders about the agency’s commitment to improving service delivery.
The Customer Service Week celebration, observed annually across sectors, recognises the importance of customer satisfaction while honouring contributions of both service providers and consumers. FRSC’s participation this year takes on added significance given the agency’s acknowledgement of service failures and commitment to rapid improvement.
“We want to also apologise to our team and customers for the delay and difficulty experienced over a period of time in processing and obtaining a driver’s licence and number plate,” Mohammed stated, expressing concern over challenges that have plagued the licensing system and damaged public confidence in FRSC services.
The Corps Marshal assured frustrated applicants that relief is imminent, revealing that the agency is implementing comprehensive technology and infrastructure upgrades for both driver’s licences and vehicle number plates. “By the grace of God, within this month, we are launching an enhanced system to improve service delivery and efficiency,” he announced, setting a firm timeline for the remedial measures.
The upcoming system overhaul promises to deliver significant improvements, including reduced waiting times, faster processing speeds, and enhanced data integrity—addressing the most common complaints from applicants who have endured lengthy delays and administrative complications under the current framework.
Mohammed positioned the technology initiative as part of broader modernisation efforts, transforming FRSC operations through digital innovation, moving the agency away from legacy systems that have struggled to meet growing demand for licensing services across Nigeria’s expanding vehicle population.
During the Customer Service Week address, the Corps Marshal highlighted the critical role customers play in FRSC’s road safety mission, describing them as essential partners rather than mere service recipients. “For every challenge solved, opportunities seized, and milestones recorded, it’s made possible by the trust and loyalty of our customers,” Mohammed declared, acknowledging that public cooperation underpins the agency’s achievements.
The Corps Marshal expressed appreciation to both FRSC personnel and customers for their patience, cooperation, and commitment despite recent system challenges, recognising that service disruptions have tested relationships between the agency and the motoring public.
He assured stakeholders that, beyond technological improvements, the FRSC remains committed to its core mandate of road safety through effective legislative advocacy, rigorous policy implementation, and sustained enforcement operations aimed at reducing road crashes, fatalities, and injuries nationwide.
Mohammed also used the platform to appeal to motorists and all road users to maintain strict adherence to traffic rules and regulations, stressing that compliance forms the foundation of road safety regardless of technological enhancements to licensing systems. “We want to tell our teaming motorists and road users that they should continue to abide by road traffic rules and regulations so that we have safety first, safety always and safety forever,” the Corps Marshal urged.
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